The Activity page shows you a complete record of everything happening in your loyalty program, from points earned and redeemed to tier changes and order refunds.
Use this to troubleshoot issues, audit transactions, or track specific customer activity.
What you can see
Each activity entry shows:
Field | Description |
Member's email address. | |
Mobile number | Member's phone number, if provided. |
Action | What happened, including:
|
Points | Number of points involved, with + for earned and - for spent. |
Date | When the activity occurred. |
Filter by action
Select Active filters in the top right corner.
Under Actions, choose the activity types you want to see:
Select all
Earned points
Manual points adjustment
Redeemed points
Points for refund
Expired points
Select Apply.
The activity list updates to show only your selected action types.
Filter by date range
Select Date range in the top right corner.
Choose a pre-defined date range from the drop-down menu, or select Custom date range to set specific dates.
Select Apply.
The activity list updates to show only actions within your selected period.
Refresh activity data
Select Refresh in the top right corner to update the activity list with the most recent data.
You can adjust the number of items shown per page using the Items per page selector at the bottom of the list.